CONVERSATIONAL AI & VOICE AUTOMATION

CONVERSATIONAL AI & VOICE AUTOMATION

24/7 Customer Engagement with Human-Like AI Agents

Deploy intelligent voice and chat agents that handle 1000+ conversations simultaneously—delivering 85% resolution rates, 70% cost savings, and sub-second response times.

Key Statistics:

  • 85% resolution without human intervention

  • 70% reduction in contact center costs

  • 1000+ concurrent conversations

What is Conversational AI?

AI-powered voice and chat agents that handle customer conversations across all channels (phone, web chat, SMS, WhatsApp, Teams, Slack) with human-like understanding. They provide 24/7 support, instant responses, and seamless escalation to humans when needed.

Channels Supported:

  • Phone (IVR replacement with natural voice)

  • Web Chat (website widget)

  • Mobile App messaging

  • SMS/Text messaging

  • WhatsApp Business

  • Microsoft Teams & Slack

Common Use Cases:

  • E-commerce Support: Order status, returns, account management (75% automation)

  • Sales Enablement: Lead qualification, appointment scheduling (40% more meetings)

  • Collections: Payment reminders and arrangements (60% collection rate increase)

  • Healthcare: Appointment scheduling, prescription refills (40% no-show reduction)

  • Banking: Balance inquiries, fraud alerts, card activation (80% automation)

  • Hospitality: Reservations, concierge services (24/7 booking)

 

Core Capabilities

1. Omnichannel Voice Agents

Handle conversations across phone, web, mobile, SMS, and messaging apps with seamless channel switching while maintaining context.

2. Natural Language Understanding (NLU)

Understands customer intent, context, and sentiment—not just keywords. Handles multi-turn dialogues, asks clarifying questions, and supports 50+ languages.

3. Sentiment Analysis & Adaptive Responses

Detects customer emotion (frustrated, confused, happy) and adjusts response style. Escalates angry customers quickly with empathy.

4. Voice Biometrics & Security

Authenticates customers by voice in 3-5 seconds without passwords or security questions—frictionless and fraud-resistant.

5. Call Analytics & Intelligence

Auto-generates conversation summaries, identifies common topics, tracks sentiment trends, and surfaces product feedback.

6. Seamless Human Handoff

Intelligently escalates to human agents with full context when needed—customer doesn't repeat themselves.

7. Integration Hub

Connects to CRM (Salesforce, HubSpot), Order Management (Shopify, NetSuite), Knowledge Base (Zendesk, Confluence), Payment Systems (Stripe), and Scheduling (Calendly).

 

Technology Architecture

Speech Recognition (STT):

  • Google Speech-to-Text (125+ languages), AWS Transcribe, Azure Speech Services, Deepgram

Natural Language Understanding:

  • OpenAI GPT-4o, Anthropic Claude, Dialogflow (Google), LUIS (Microsoft)

Text-to-Speech (TTS):

  • Google Cloud TTS, AWS Polly, Azure Neural TTS, ElevenLabs (ultra-realistic)

Telephony Integration:

  • Twilio (voice, SMS, WhatsApp), Vonage, AWS Chime SDK

CRM & Business Integration:

  • Native connectors for Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite, and 100+ platforms

Security:

  • Voice authentication, Encrypted communications, PCI DSS compliant, GDPR/CCPA ready

Learn more